ae365's Privacy Policy

ae365 is a trusted online casino and sports betting platform serving players in Bangladesh. This Privacy Policy ("Policy") provides a detailed description of how your personal information is managed when using ae365's website, mobile application, and related services.

By registering on or continuing to use the ae365 platform, you are considered to have accepted the terms of this policy. If you have any questions or concerns, please contact us at [email protected].

ae365 collects only the information necessary to operate its services and meet legal obligations. The types of information collected are as follows:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification — only those aged 21 or above may open an account)
• Email address and mobile number
• Username and secure password
• Identity verification documents where applicable

2.2 Transaction & Financial Information

• bKash, Nagad, or Rocket mobile banking account details (for processing transactions)
• Deposit and withdrawal history and amounts
• Information related to bonus and reward processing

2.3 Technical & Usage Information

• IP address, browser type, and operating system
• Site access times, page view history, and session duration
• Device identifier information and cookies
• Gaming history and betting information

2.4 Communication Information

• Records of conversations with our support team via live chat and email
• Details of complaints and requests

ae365 uses your information for the following legitimate purposes:

• Account Management: To carry out registration, login, and profile update processes.
• Service Delivery: To ensure the processing of bets, gameplay, deposits, and withdrawals.
• Age & Identity Verification: To ensure access to the platform is limited to adults only (21+).
• Security & Fraud Prevention: To detect and prevent suspicious activity and to maintain account security.
• Customer Support: To resolve your questions, complaints, and requests.
• Responsible Gaming: To identify unusual gaming patterns and provide necessary support.
• Service Improvement: To analyse user experience and further improve the platform.
• Legal Obligations: To comply with applicable laws and regulations.

ae365 gives the highest priority to the protection of your information. We have implemented industry-standard technical and organisational measures:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure Server Infrastructure: Data is stored on servers equipped with advanced firewalls and access controls.
• Regular Security Reviews: Regular security audits are conducted to maintain data protection standards.
• Restricted Access: Only authorised staff may access your information, and they are bound to maintain confidentiality.

Your information is retained for as long as your account is active and thereafter for as long as necessary to meet legal obligations. Data that is no longer needed is securely deleted.

ae365 does not sell, rent, or commercially share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and game software suppliers, solely for the purpose of operating the services. These partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may need to be disclosed as part of a court order, a regulatory authority's request, or a legal process. In such cases, we will provide only the minimum information required.

5.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred. You will be informed in advance in such cases, and the same privacy standards will be maintained.

ae365 uses cookies and similar technologies to ensure the smooth operation of the website and to improve user experience.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functionality Cookies: Remember your preferences and settings (such as language and notification preferences).
• Analytics Cookies: Used to understand usage patterns, which helps improve the service.

You can control or disable cookies from your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.

As a player at ae365, you have the following rights over your own information:

7.1 Right of Access

You can view and download the personal information stored in your account at any time. Contact the support team for detailed information.

7.2 Data Correction

If there are any discrepancies or errors in your personal information, you may request a correction. We will update it as soon as possible.

7.3 Account Closure & Data Deletion Request

If you request account closure, your active data will be deleted. However, due to legal obligations, some information may need to be retained for a specific period.

7.4 Right to Opt Out of Marketing Communications

You have the option to opt out of promotional emails or notifications at any time. This can be done via account settings or by contacting [email protected].

ae365 strictly prohibits registration and participation by anyone under the age of 21. Age is verified during the registration process, and if anyone registers using false information, their account will be closed immediately. Protecting minors is a core responsibility of our platform.

Some data may be processed on international servers as required by technology infrastructure and service delivery needs. In such cases, ae365 ensures that all transfers are completed under SSL encryption and appropriate data protection agreements. The standard of data privacy and security is not relaxed under any circumstances.

ae365 does not store any complete payment credentials during transactions made via bKash, Nagad, and Rocket. Payment processing is completed within the secure environment of the relevant Mobile Financial Service (MFS). We follow industry best practices for the highest level of transaction security.

ae365 reserves the right to change or update this privacy policy as needed. If any significant changes are made, a clear notice will be posted on the site and the revision date at the top of the policy will be updated.

Continuing to use the platform after any changes will be considered as your acceptance of the updated policy. We therefore encourage you to check this page regularly.

Transparency is at the core of ae365's values. We believe every player has the right to know how their information is being used. This policy is a reflection of that commitment.

By following SSL encryption and fair play principles, ae365 has created a safe and trustworthy environment where you can enjoy games with peace of mind. Every aspect of our operations is conducted while upholding these standards.